SmallBizGenius Analysis
Autodesk receives overwhelmingly negative reviews on Trustpilot, with customers frequently citing issues with customer service, buggy software, and unethical business practices. While some appreciate the features of Autodesk's software, the negative experiences appear to outweigh the positives for many users.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
1.5/10Customer service is a major pain point, with reviewers describing it as unhelpful, non-existent, and staffed by individuals who are difficult to understand. Many report being directed to self-help resources or receiving automated responses that fail to address their specific issues, with some even claiming they were hung up on or ignored.
42 reviews mention thisSoftware Issues & Bugs
2.0/10Many reviewers complain about the software being buggy, unstable, and prone to crashes, leading to lost work and frustration. Users report issues with various Autodesk programs, including AutoCAD, Revit, and Fusion 360, noting that these problems persist despite the high cost of the software.
38 reviews mention thisSubscription & Licensing
2.5/10The subscription model is a frequent source of complaints, with users citing high prices, unexpected charges, and difficulties managing their licenses. Some reviewers feel that Autodesk is unfairly charging for access to their own work or imposing unjustified costs on existing users, with issues activating or renewing licenses.
35 reviews mention thisUnethical Business Practices
2.0/10Several reviewers accuse Autodesk of unethical behavior, including unauthorized charges, difficult uninstallation processes, and data collection concerns. Some feel the company prioritizes profits over customer satisfaction and engages in practices that are detrimental to their users, like forcing subscriptions and not honoring perpetual licenses.
15 reviews mention thisWebsite & Account Access
2.0/10Users frequently report issues with the Autodesk website, including difficulties logging in, accessing their accounts, and navigating the site. The website's unreliability adds to the frustration of dealing with the company's products and services, making it hard to manage subscriptions and get support.
12 reviews mention thisPros & Cons
What Customers Love
"AutoCAD is powerful and industry-standard"
"To my surprise, Autodesk has granted me a student license for Inventor - totally free of charge."
"WHEN it's working there is tons of features that are good and they should get some applause for this."
Common Complaints
"This company definitely sucks. Good luck getting support."
"This software is a disgrace. Two weeks of work lost because the program saves remove themselves on their own."
"One of the greediest companies out there. Instead of fixing their software, they pivoted to a subscription model with massive, unjustified costs imposed on existing users."
"This company is unethical & sucks. They think AI replaces hardworking & passionate people with families.. Think Again."
"The website is a trash. Pages don't load, i still can't get an access to my account."
Common Questions About Autodesk
Answers derived from customer review patterns
Is Autodesk legit and trustworthy?
Based on the analyzed reviews, there are serious concerns about whether Autodesk is a trustworthy company. Many customers report unethical business practices, such as unauthorized charges, ignoring perpetual licenses, and difficult uninstallation processes. The overwhelming negative sentiment suggests that potential customers should proceed with caution and carefully consider these issues before committing to Autodesk products or services. Several reviewers go so far as to call Autodesk a scam.
Based on 45 reviewsDoes Autodesk have good customer service?
The consensus among reviewers is that Autodesk's customer service is extremely poor. Customers report long wait times, unhelpful support staff, and reliance on automated responses that fail to address their specific issues. Many reviewers express frustration with the lack of human interaction and the difficulty in resolving problems, with some even claiming that support representatives are difficult to understand. This makes it challenging for users to get the assistance they need when encountering technical or billing issues.
Based on 42 reviewsIs Autodesk worth it for small business?
For small businesses, the value proposition of Autodesk is questionable based on the reviews. The high cost of subscriptions, combined with the reported issues with software bugs and poor customer service, make it a risky investment. Many reviewers recommend exploring alternative software options that may offer better reliability, support, and overall value for money. While Autodesk's software may have powerful features, the potential for frustration and lost productivity could outweigh the benefits for small business owners.
Based on 35 reviewsWhat are common complaints about Autodesk's software?
Common complaints about Autodesk's software include frequent bugs, instability, and crashes, which can lead to lost work and frustration. Reviewers also mention that the software is often bloated and difficult to use, with a clunky interface and outdated features. The constant updates, while intended to improve the software, often disrupt workflows and introduce new problems. These issues, combined with the high cost of the software, make it a less appealing option for many users.
Based on 38 reviews